Replacement, Return & Cancellation Policy
Shopping at SHOPY GROUP, your items should reach you within 7-10 Days of your order Confirmation. In case the item of the order placed is in back order, shipping may take a little longer which will be communicated to you. No extra charges and duties on Items. Free shipping across all India Terrain.
If you think, your order is delayed than the mentioned time, please feel free to contact us. Please ensure you have provided us all important information, including your contact number, address, area pin code to your Location. In order to ensure your ordered product reaches you safely and on time, we use renown courier services such as Delhivery, Xpressbess, Bluedart, FedEx, DTDC, Udaan Express, Gati and more. We don’t compromise on your order deliveries with local courier Vendors.
In rare cases, delivery may take longer due to Bad Weather Condition and other unforeseen Circumstances.
We accept replacement only for the manufacturing defects of the products.
The Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Color is depend on the availability of this stock.
USE OF GOOD SHIPPING SERVICES
SHOPY GROUP is very keen to use renown courier services, as its very important that your product reaches you on time and proper product care being taken off by the courier Facility/Hence no physical damage in Transportation.
REPLACEMENT POLICY
At SHOPY GROUP, we are committed to ensure that you have hassle-free and enjoyable shopping experience. You may have received a manufacturing defect or dead-on arrival; you can ask for & replacement for the former.
Replacement should be made within 7 Days of your Purchase. (For example, if you receive your product on 1st January, the last day to replacement your product is 7th of January). Product should be in original condition, undamaged Packing. Any Item(s) being replacement should also be replacement with all accessories; manuals that may have been bundled with the main Product.
Product should be accompanied with original sales invoice along with returning Item(s).
In case of replacement, please mail us the product details along with your order reference number and return reason along with pictures of Items to contact@shopygroup.in. Our representative will reply within 24 hours. SHOPY GROUP Reserves the rights to deduct handling charges of from the product being replacement and stop you Replacement in case of product physically damaged and Malfunctioning from your side. If the product was collected (no defective packaging, all manuals / items / accessories accounted for), then only the product will be replaced.
WHEN REPLACEMENTS ARE NOT POSSIBLE
There are certain conditions in which returns are not possible by SHOPY GROUP. They are as Follows:
- The Replacement request is made outside the specified time Frame.
- Customer says battery backup is not proper because in electronics items. Firstly, you have to drain the battery percentage to 0% and then charge it fully to 100%. Only then it gives proper battery backup and 99% of the customers are facing only this issue with the battery backup.
- The product is damaged because of Use.
- The product is not in the same state as you received It.
- The item has been used and Installed.
- Item with physical Damages.
- The product serial numbers missing/tempered from the main Box.
- There is anything missing from the package received, including price tags, labels and original Packing.
- Product without invoice is not liable to Exchange.
WHEN REPLACEMENTS ARE NOT PROVIDED
- SHOPY GROUP Provides Replacement only when the product is having any manufacturing defect. It is firstly verified by our quality team.
- SHOPY GROUP Initiates the Replacements within 7 Days of time Span.
HOW DO I CANCEL AND ORDER?
Once the order has been made, the order cannot be canceled after shipment of your order.
WARRANTY
- All items include manufacturing Warranty from the brand itself.
- Physical damages to items are not covered under Warranty.
- Warranty time span for items are valid under manufacturer warranty Terms.
- Please provide your sales invoices to claim Warranty.
Warranty is applicable across all India service Centre’s by Manufactures & SHOPY GROUP Service Centre’s.